Verizon is offering a very small mea culpa after Wednesday's massive outage, which drew more than 1.5 million reports on Downdetector and lasted hours. Initially, the carrier posted on X that it will offer a $20 credit, but customers must redeem it in the myVerizon app. The company then said the credit could be claimed though customer service (via phone or chat), but our editors’ attempts to do so via chat were met with a message to wait for a text with further instructions.

Engadget editors began receiving the texts this morning (Jan 16) with a link to redeem. From there, you need to log into your account and visit the Account Overview section. Up top, there should be a Take Action or Mobile Actions button with a red notification circle. Click that and you’ll see a pop-up about the credit and a Redeem Now button. After you click that, you’re done, and Verizon says you should see the credit in one or two billing cycles. Of course, you’ll want to keep an eye out that it actually happens and contact the company if it doesn’t show up.

"This credit isn’t meant to make up for what happened. No credit really can," the company wrote. "But it’s a way of acknowledging your time and showing that this matters to us." Incensed customers have largely replied with incredulity, both at the miniscule amount, and that it isn't being applied automatically. The entire redemption process takes a few clicks and about a minute to complete, which makes it even more frustrating that it can’t be automatically applied to every customer’s bill.

Update, January 15 2026, 11:57 PM ET: Verizon says the credit can be claimed through customer service via phone, chat and online in addition to the myVerizon app. 

Update, January 16 2026, 10:29 AM ET: This story has been updated with detailed info about the redemption process which Verizon now says is completed with a link that will be texted to customers.

This article originally appeared on Engadget at https://www.engadget.com/mobile/how-to-claim-verizons-20-credit-for-wednesdays-service-outage-171909695.html?src=rss

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© Unsplash / Marques Thomas

The US and Taiwan have signed an agreement that will see a multi-billion dollar investment into domestic development of semiconductors and related infrastructure. The US Department of Commerce announced that Taiwanese businesses will make an upfront investment of at least $250 billion into their US production capacity, while Taiwan's government will provide credit guarantees of at least another $250 billion in support of the semiconductor industry and supply chain in the US. 

In exchange, Taiwan will receive a better deal on tariffs. Reciprocal tariffs will be limited to 15 percent, compared with the previous 20 percent rate. Generic pharmaceuticals and their generic ingredients, aircraft components, and unavailable natural resources will be not be subjected to reciprocal tariffs under the arrangement. Taiwanese companies with US production will also see increased import amounts without being charged duties under the Section 232 framework.  

According to reports from CNBC, Taiwan Semiconductor Manufacturing Company (TSNC) is already in position to take advantage of the new trade agreement with further expansion in Arizona. The major Taiwanese chip manufacturer had previously committed to investing $100 billion in its US operations over four years. Commerce Secretary Howard Lutnick told CNBC in an interview that the current US government wants to bring 40 percent of Taiwan's semiconductor supply chain stateside, continuing to use tariffs as an incentive. "If they don’t build in America, the tariff’s likely to be 100 percent,” Lutnick said.

This article originally appeared on Engadget at https://www.engadget.com/computing/a-250-billion-trade-deal-will-see-taiwan-bring-more-semiconductor-production-to-the-us-224326501.html?src=rss

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